Frequently Asked Questions
Everything you need to know about shopping at Vinyl Tap
How do you ensure vinyl records are not damaged during shipping?
We use specialized, heavy-duty cardboard mailers with extra stiffeners to prevent bending. Records are packed securely to ensure they arrive in pristine, play-ready condition.
What is your return policy for opened records?
We accept returns on defective or warped vinyl within 30 days of purchase. However, we cannot accept returns for opened items based on personal musical preference or 'buyer's remorse'.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location and the weight of your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are the records listed on your site brand new or used?
Unless explicitly marked as 'Vintage' or 'Pre-owned' in the product description, all vinyl records sold on Vinyl Tap are brand new, factory-sealed pressings.